Booking :

Q: How to make a booking with Crystal Travel?
Ans: Booking the flight for your desired destination is really short and simple. All you have to do is visit www.crystaltravel.co.uk and use our filters to find the best flight possible on the date you have chosen to travel. If you find any problem in searching your flight destination or have any further query before booking a flight, you can call us at one of our executive for assistance on +44 (0) 207 612 0500.
Q: How do I get to know if my booking is confirmed?
Q: Will there be any charges of booking my flight tickets from phone?
Q: I have not received my tickets yet. What is the procedure to get the tickets as soon as possible?
Q: What is the procedure of getting an E-Ticket?
Q: Where can I find my terminal and airline details of flight?
Q: How can I transfer my ticket on someone else’s name?
Q: What is the age criteria for Infant and Children?
Q: How can I reconfirm my flight status?
Q: What are the documents required to receive tickets from ticket counter on the airport?
Q: What are the payment methods you use for charging the ticket booking amount?
Q: How will I get to know if I have charged for meals or not?

Payment Option :

Q: Is my money financially protected?
Ans: Yes, when a customer buys a flight inclusive holiday package or a Flight-Plus booking made by customers on the website are protected by the Civil Aviation Authority (under ATOL number 3517). For further information visit the CAA website.
Q: What happens if my holiday balance payment is late?
Q: What are the acceptable forms of payment?
Q: What do your holiday prices include?

Cancellation & Refund :

Q: How can I request for cancellation of my flight booking?
Ans: If the ticket you have book is from low cost flights then you can directly contact to the airline for your cancellation along with the details received after booking your flight. And if you have booked in regular airlines, you can call us or mail to us for cancellation of your flight ticket prior to departure and when you call us please keep your booking reference with you to keep it quick and confusion free. Please note that there will be some admin charges of cancellation of your flight ticket from regular airline.
Q: What are the charges of a flight ticket cancellation?
Q: How much time it take in refund process?


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