Important Information’s:

1. Name must match as on your govt. issued photo ID(for example your driver’s license for a domestic flight, or your passport for international travel). You may be denied boarding or entry at your destination if the names are incorrect.
2. Most airlines allow for corrections to misspelling on tickets, but doesn’t allow name changes to another person.
3. If your booking is with multiple airlines, there may be separate change policies for each carrier.
4. Name correction may incur airlines penalties, fare difference & admin fee.
5. Upon submitting the request, our support team will contact you within 24hrs.

Important Information’s:

1. If your itinerary or confirmation email shows that you booked a Basic Economy or Light fare, your reservation cannot be changed. For other types of fares, you may proceed to submit your request
2. Date/Route/Airport change may incur airlines penalties, fare difference & admin fee
3. Once the request is submitted, our support team will contact you within 24hrs.

Important Information’s:

1. If you cancel a non-refundable flight reservation, you will lose the value of your ticket. Certain airlines only refund the airport taxes (if airport taxes are refundable & subjected to airlines conditions )
2. If you are cancel a refundable ticket, airlines cancellation charges with admin fee may incur
3. In the event you cancel your flight due to death or Medical reason, documentation is required and it will be purely on the sole discretions of airlines to offer a waiver
4. Once the request is submitted, our support team will contact you within 24hrs.

Important Information’s:

1. We act as an agent between airlines, suppliers and provide services on their behalf. But if timely feedback is received from the customers, the same can be taken with the suppliers/hotels concerned strongly.
2. We treat every case in isolation and ensure it is resolved on priority basis
3. Once the request is submitted, our support team will contact you within 24hrs.

Important Information’s:

1. Online flight check-in opens 24-48 hours before your flight departure. You'll need your airline confirmation code (example: ABC432)
2. We recommend passenger to reach airport 2 hours prior to departure for Domestic Flights and 3 Hours for International Flights
3. Depending on your airline, after checking in online you may be able to print your boarding pass, save it to your mobile phone, or pick it up from a kiosk at the airport.
4. Airport check-in usually opens 2-3 hours before flight departure
5. Once the request is submitted, our support team will contact you within 24hrs.

Important Information’s:

1. Your baggage allowance may differ on flights operated by other airlines.
2. If a flight is 'OPERATED BY' another carrier, or there is "MORE THAN ONE CARRIER" on your booking, the more restrictive baggage policy MAY be in effect. Please contact the carrier(s) directly to clarify this, in order to avoid additional charges. Once form is submitted, we will receive the request this way
3. Once the request is submitted, our support team will contact you within 24hrs.

Important Information’s:

1. Please note that we act only as the agents to the airlines and can only advise our clients as per the instructions and guidelines received from the carrier. All special requests such as Meal requests, seat(s) allocation is purely controlled by the airlines who may exercise their discretionary powers on such matters.

Important Information’s:

1. The first thing to remember is airlines do not guarantee their schedules, which means their obligations and liabilities are limited. If you are unhappy with the new itinerary, you can ask the airline to find a better routing, without penalty. If none is available, in most cases your only choices are to accept the change as it stands, cancel your ticket and apply it to another flight within a year of the issue date, or cancel your ticket and request a refund.
2. Industry like air transportation such changes are inevitable and are beyond our control as we act only as the booking agents for the airlines.
3. Crystal Travel takes every steps to ensure you are provided with an alternative options in case of Schedule Change
4. Once the request is submitted, our support team will contact you within 24hrs.