Certain bookings—such as complex itineraries, group travel, or special fare types—require verification by our travel experts at Crystal Travel to ensure all details are accurate and meet your needs. By speaking with a Crystal Travel agent, you also get access to exclusive deals, personalized options, and better-value alternatives that may not be available online.

Refundability details are clearly displayed during the Crystal Travel booking process. In general, basic economy and promotional fares are non-refundable, while flexible or business class fares offer more flexibility. For full transparency, we recommend reviewing the fare rules and policies provided at checkout on the Crystal Travel website or app.

For international travel, you’ll need a valid passport with at least six months’ validity from your return date. Depending on your destination, visas or other documents—such as proof of accommodation, return flights, or vaccination certificates—may be required. Crystal Travel recommends checking the latest government travel advice and referring to our destination guides for specific entry requirements.

Seat selection depends on the airline and your fare type. While some airlines offer complimentary seat selection, others may charge extra—especially for preferred or extra-legroom seats. Crystal Travel will display all seat selection options available at the time of booking, so you can choose what works best for you.

Flight prices are dynamic and can change in real time based on demand and seat availability. While you're browsing, fares may fluctuate. However, once you confirm your booking with Crystal Travel and payment is processed, the fare is guaranteed.

Most airlines offer online check-in 24 to 72 hours before departure through their website or mobile app. Use your airline booking reference and passenger details to access your boarding pass. If you need assistance, Crystal Travel is here to guide you through the process. For some international routes or fare types, airport check-in may still be required.

When you book with Crystal Travel, your fare includes a standard seat and basic baggage allowance as defined by the airline and fare type. Extras like meals, additional bags, and preferred seats may come at an additional cost. These options will be clearly shown during the Crystal Travel booking process or can be added later depending on airline policies.

No, bookings made through Crystal Travel are non-transferable and must match the name on the passenger’s ID exactly. Most airlines don’t allow full name changes, although some permit minor spelling corrections for a fee. Always double-check your details before confirming your booking with us.

If your flight is delayed or cancelled, the airline is responsible for rebooking or refunding your ticket as per their policy. Under EU regulations, you may also be entitled to compensation for major disruptions. Crystal Travel can assist with rebooking and provide guidance on your options—just reach out to our support team.

Crystal Travel recommends arriving at least 2 hours before domestic flights and 3 hours before international departures. Be sure to check your airline’s latest guidelines and factor in extra time during peak seasons or if enhanced security screening is expected. Being early helps ensure a smooth journey.